Privacy Policy

Joka Casino is committed to handling personal information responsibly and transparently. This page outlines how data is collected, used, stored, and protected when players interact with the casino Joka platform. Understanding these practices helps players make informed decisions before registering and using the service.

What Information Joka Collects

When a player creates an account, Joka collects details such as full name, date of birth, residential address, email address, and phone number. During identity verification, additional documents may be requested, including a government-issued photo ID, proof of address such as a utility bill or bank statement, and evidence of ownership of the payment method used.

Payment-related data is collected when deposits and withdrawals are processed. This includes card numbers, bank account details, cryptocurrency wallet addresses, and transaction records. Joka does not store full card numbers directly; payment data is handled through PCI-compliant processing channels.

The casino also collects technical and behavioural data automatically. This includes IP addresses, device identifiers, browser type, session duration, pages visited, and game activity. Cookies and similar tracking technologies are used to maintain sessions, remember preferences, and analyse site performance.

How Collected Data Is Used

Joka uses personal information for the following purposes:

• Account registration and identity verification (KYC compliance)
• Processing deposits and withdrawals in AUD and supported cryptocurrencies including Bitcoin, Ethereum, Litecoin, and USDT
• Fraud prevention, anti-money laundering checks, and responsible gambling monitoring
• Communicating bonus offers, account updates, and support responses
• Complying with obligations under the Curaçao/Antillephone licence (number 8048/JAZ) and applicable regulations
• Analysing platform usage to improve game navigation, promotions, and support quality

Marketing communications are sent only where a player has opted in or where a legitimate interest applies. Players can manage communication preferences through account settings or by contacting support.

Data Sharing and Third Parties

Joka operates under an agreement with Swervy International B.V. and is registered through Gemmy Holdings Limited in the British Virgin Islands. As a result, data may be shared within this corporate structure for operational and compliance purposes.

Third-party service providers who may receive limited data include payment processors, identity verification services, game software providers, and fraud detection tools. These providers are bound by data processing agreements and are not permitted to use personal information for independent purposes.

Joka does not sell player data to advertisers or unrelated third parties. Data may be disclosed to regulatory or law enforcement bodies when required by applicable law or licensing obligations.

Cookies and Tracking

The platform uses several categories of cookies. Essential cookies are required for the site to function, including maintaining login sessions and security checks. Analytics cookies help Joka understand how players navigate the site and which features are used most often. Preference cookies store language and display settings between sessions.

Players can manage cookie settings through the browser. Disabling non-essential cookies will not prevent access to the main casino functions but may affect personalisation and session continuity.

Data Retention

Joka retains account and transaction data for a minimum period after account closure, as required by licensing and financial regulations. Identity verification documents are kept for the duration required by anti-money laundering legislation applicable in the relevant jurisdiction.

Players who wish to request deletion of personal information can contact the support team at connect@jokacasino.com. Requests will be reviewed against legal retention obligations before any data is removed. In some cases, certain records must be retained even after a deletion request is fulfilled.

Player Rights

Players have the right to access personal data held on file, request corrections to inaccurate information, and ask for clarification on how data is being used. Requests to exercise these rights can be submitted through live chat or by email.

For players in Australia, data handling is expected to align with internationally recognised privacy standards. While Joka holds a Curaçao gaming licence rather than an Australian one, the casino applies general data protection principles consistent with those standards.

For questions about data practices or to raise a concern about how personal information has been handled, players can also refer to Joka responsible gambling for additional guidance on account controls and player protections available on the platform.

Security Measures

Joka applies SSL encryption across the entire platform to protect data in transit between the player’s device and the server. Account access is protected by password authentication, and the system monitors for suspicious login activity.

Cryptocurrency transactions benefit from blockchain-level transparency, which allows players to independently verify transfers involving Bitcoin, Ethereum, Litecoin, and Tether. These transactions do not pass through traditional banking infrastructure, reducing certain exposure risks associated with card processing.

Internal access to personal data is restricted to staff members who require it for their specific role. Regular security reviews are conducted to identify and address potential vulnerabilities.

Changes to This Policy

Joka may update this privacy policy from time to time to reflect changes in legislation, licensing requirements, or operational practices. The date shown at the top of this page reflects the most recent revision. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Players with questions about privacy practices are encouraged to reach out through live chat or at connect@jokacasino.com. For disputes related to gambling activity specifically, a separate contact address is available: jokadisputes@jokacasino.com.